Refund policy

Introduction:

Your purchase of any of the products offered on the Site (Products) is subject to this Refund Policy, our Shipping Policy and Terms of Service (together with our general 'Terms'). By placing an order for any Product you agree to all of House of Amitié's Terms, Conditions and Policies 

We reserve the right to change these Terms from time to time by changing them on the Site, although no such change will affect any order you have already placed with us. This Refund Policy was last updated on 14/02/2025.

Bespoke & In-Stock Ready Made Items: Wallpaper, Fabrics & Interior Products

We are unable to accept exchanges, returns or refunds on items that are made to order or in-stock ready made items (such as within our Le Petit Atelier or Sale Shop). This includes wallpaper (which is 'batch' printed to order) and fabric (also batch printed, made to your specific order and cut to your requirements), lampshades and cushions.

Samples are also not eligible for exchanges, returns or refunds.

* We highly recommend that you purchase samples of our wallpaper and fabrics to check you are completely happy with our products ahead of buying larger quantities of wallpaper by the roll / fabric by the metre for your interior projects.

* If you are uncertain about ready made products (cushions / lampshades and other ready-made to order products) then we also recommend buying the relevant swatches so you can view our materials used for these products ahead of purchasing them.

* As mentioned on our Fabric Product Pages, due to the nature of Digital Printing there is a tolerance of +/- 10% to all fabric orders placed. As such, you could receive fabric either plus or minus 10% to the amount ordered. We can not accept any disputes, returns or requests for refunds or exchanges with fabrics received within these tolerances. If you require an exact amount to a set metre length (i.e. you require 3 metres exactly), then we suggest you over order slightly (by +1m) to ensure you receive the length you require.

* The same +/- 10% tolerances apply to our ready-made products (cushions, lampshades and other interior items)

Inspection of Goods:

Please open and inspect your Products within 24 hours of delivery. If you believe a Product was delivered defective, damaged or faulty, or if you've received the wrong item(s) you should inform us as soon as possible in writing using the contact information below. Please provide your name, address and order reference and images. If you fail to promptly inform us of any issues with your order this may result in being unable to remedy the issue.

* Pls note due to the nature of linen fabrics and their high linen content, there are often naturally occurring knots, slubs and slight colour differences within our fabrics. These characteristics enhance the textural, natural look, feel and overall aesthetic of our fabrics and are not deemed as flaws. We recommend that samples are always purchased but also for customers to note that variation can still occur from the sample swatch to a larger expanse of fabric.

Refunds on Faulty, Damaged or Incorrect Items Received:

Once you've followed the procedure outlined above (for faulty or incorrect items), we’ve received your message and the goods have been returned to us, these will then be inspected and we will confirm next steps.  If approved, you’ll be automatically refunded via your original payment method. Please note it can take some time for returns to be received and for your bank or credit card company to process payments back into your account.