Delivery, Shipping & GPSR
Please read the following information with regards to our policies for Shipping, Delivery, GPSR and the removal of the de minimis exception for our US customers by the US government
UK shipping (Excludes Customers in Northern Ireland)
Samples:
Samples of wallpaper and fabric will be sent via Royal Mail - our standard set rate of an additional £1.95 postage fee will be applied at checkout.
Wallpapers - Delivery Fees & Lead Time From Dispatch:
- The standard delivery charge of our wallpapers within the UK is £12.00 per carton of 6 rolls. This fee is applied at checkout.
- Upon dispatch goods will be received within approx. 2 working days (for UK parcels).
- You will receive a tracking reference at the time of dispatch for your wallpaper order (this service does not apply to swatches dispatched).
* Please ensure you are in receipt of (and have checked) your wallpaper rolls before booking in any contractors.
Fabrics By The Roll - Delivery Fees & Lead Time From Dispatch:
- Our standard set rate for the shipment of fabrics by the metre within the UK is £25.00 (sent via Courier due to the large dimensions of the fabric rolls). This fee is applied at checkout.
- Upon dispatch goods will be received within approx. 2 working days (for UK parcels).
- You will receive a tracking reference at the time of dispatch for all fabrics by the roll (this service does not apply to swatches dispatched).
** Please ensure you are in receipt of (and have checked) your fabrics by the metre before booking in any contractors.
Orders Made Up of Different Product Types (Wallpaper By The Roll / Fabrics By The Metre):
Due to our fabrics and wallpapers coming from different locations as well as various products having different packaging requirements, we are sometimes unable to combine orders that are made up of different product types. As such, fabric by the metre / wallpapers by the roll and sample swatches (of either wallpaper and/or fabric) will not be dispatched together and separate postage costs will apply.
International Shipping
We are pleased to be able to offer full Worldwide shipping for all products.
Your delivery fee as well as any additional taxes and duties will be dependant on your set delivery address / country.
* Any incorrect delivery address details given at point of purchase is the responsibility of the buyer and House of Amitié can not be held responsible for errors or mis-delivery due to this.
An important note for our US customers
On August 29th 2025 the US government will be removing the de minimis exemption of $800 on sold goods being imported into the US.
Whilst we continue to ship to our customers in the US, please be aware that all orders will be subject to import taxes and duties prior to the goods being delivered and currently this looks like it will be with the additional 10%* tariff.
All sample, cushion cover, lampshade and fabric bow orders will continue to ship via Royal Mail International Tracked services whilst our wallpaper and fabric orders will still be sent via our trusted couriers.
The postal network (Royal Mail and USPS) will use an Ad Valorum valuation which will be a percentage of the cost of goods plus the freight and insurance to get them to the destination.
*Currently it does appear that further additional fees and rates will be required for all shipping via courier and could be an additional 3-6% but we would advise using a ‘Landed Cost’ calculator like SimplyDuty - Duty and Tax Calculation Made Simple to help you understand the full landed cost. Landed Cost for a cross-border transaction includes all duties, taxes and fees associated with a purchase.
We have so many wonderful US customers and ship to the US regularly so we hope you will continue to be able to support us.
If you have any questions, please do email us at: hello@houseofamitie.com
Packaging:
As a sustainable brand, House of Amitié makes every effort to keep our packaging to a minimum, using environmentally friendly packaging where possible, as well as reusing packaging into us.
Samples are sent using recycled eco friendly envelopes and all House of Amitié stationary (sample note cards & comp slips etc) use recycled paper / card printed in the UK.
Our wallpapers are shipped to you in double walled carboard cartons to ensure your order is received in perfect condition. Our cartons are reusable / recyclable and the shrink film (used to cover the wallpaper rolls) is also recyclable.
Our fabrics are sent by the roll (measuring 160 cm length) to ensure your orders are kept in pristine condition for when you receive them. Due to the large dimensions of these packages, any fabric orders by the metre are required to be sent via courier.
Our Fabric Lampshades are sent in reusable / recyclable cartons, eco friendly filler packaging and biodegradable cello wrap. Unfortunately due to the delicacy of the lampshades they do require considerable packaging and also bubble wrap to ensure the lampshades arrive undamaged & in pristine condition. Although we do not condone the use of plastic bubble wrap we have yet to find a suitable alternative that protects the lampshades sufficiently.
Our Wallpaper Lampshades are also sent in reusable / recyclable cartons and wrapped in either recyclable cellophane wrap or tissue paper. Both can be reused or disposed of along with normal household recycled waste.
* Pls note our fabric rolls are currently delivered wrapped in a clear plastic sheet & then with an outer layer of protective thick black plastic to ensure that goods are fully protected from the elements when in transit. Unfortunately at this time (as with the lampshades and our 'Gold Book') we have not been able to source a non-plastic wrap alternative that is fit for purpose & suitable to safely transport fabric (by the metre) / lampshade / Gold Book orders. As a brand we strive to be a responsible retailer and look to continue to improve, review and research new sustainable packaging options as they emerge. We ask for any plastic packaging be re-used to make use of the packaging again.
When Placing Your Order(s):
Please ensure you check your order ahead of completing your purchase to ensure you're 100% happy with your purchase. We strongly recommend purchasing samples ahead of placing wallpapers by the roll / fabrics by the metre.
As stipulated, we do not accept returns due to the nature of every order being bespoke, produced on demand to the desired quantity (set by each customer). For further clarity on these terms please refer to our Returns Policy.
In addition to checking the items you have ordered, please ensure to enter the correct delivery address when you place your goods. House of Amitié cannot be held responsible for delays or any losses that occur due to incorrect address information given.
Returns:
House of Amitié only allows for returns if / when an item is faulty (for further detail of our Returns Policy please refer to our full Returns Terms, Conditions and Policies Section of our Website).
GPSR and shipping to the EU & Northern Ireland
We ensure all our products comply with GPSR, CE marking (if applicable), REACH, EPR disposal laws, and other applicable EU Directives. Our EU Responsible Person for GPSR product safety compliance is EU Compliance Partner.
Manufacturer
Name: House of Amitié
Address: 5, Greenfield Road, Devizes, Wiltshire, SN10 5BP, UK
Contact Email: hello@houseofamitie.com
Website: www.houseofamitie.com
Responsible Person EU (GPSR)
Name: eucomply oÜ
Address: Pärnu mnt. 139b – 14, 11317 Tallinn, Estonia
Contact Email: hello@eucompliancepartner.com
Website: www.eucompliancepartner.com
Phone: +33757690241
Customer Support
If you have a query regarding product safety, please contact us at hello@houseofamitie.com
Legal Statement
We ensure all our products comply with GPSR, CE marking (where applicable), REACH regulation, and Extended Producer Responsibility (EPR) laws. We take all reasonable steps to ensure that our products are safe, well-labeled, and meet current EU standards.
If you are an EU authority and need to request technical documentation or report an issue, please contact our Responsible Person at: hello@eucompliancepartner.com