Delivery & Shipping

UK shipping (Excludes Customers in Northern Ireland) 

Samples:

Samples of wallpaper and fabric will be sent via Royal Mail - our standard set rate of an additional £1.95 postage fee will be applied at checkout.

Wallpapers - Delivery Fees & Lead Time From Dispatch:

  • The standard delivery charge of our wallpapers within the UK is £12.00 per carton of 6 rolls. This fee is applied at checkout.
  • Upon dispatch goods will be received within approx. 2 working days (for UK parcels).
  • You will receive a tracking reference at the time of dispatch for your wallpaper order (this service does not apply to swatches dispatched).  

* Please ensure you are in receipt of (and have checked) your wallpaper rolls before booking in any contractors.

Fabrics By The Roll - Delivery Fees & Lead Time From Dispatch:

  • Our standard set rate for the shipment of fabrics by the metre within the UK is £25.00 (sent via Courier due to the large dimensions of the fabric rolls). This fee is applied at checkout.
  • Upon dispatch goods will be received within approx. 2 working days (for UK parcels).
  • You will receive a tracking reference at the time of dispatch for all fabrics by the roll (this service does not apply to swatches dispatched).  

** Please ensure you are in receipt of (and have checked) your fabrics by the metre before booking in any contractors.

Orders Made Up of Different Product Types (Wallpaper By The Roll / Fabrics By The Metre):

Due to our fabrics and wallpapers coming from different locations as well as various products having different packaging requirements, we are sometimes unable to combine orders that are made up of different product types. As such, fabric by the metre / wallpapers by the roll and sample swatches (of either wallpaper and/or fabric) will not be dispatched together and separate postage costs will apply.

* Unfortunately due to GPSR ruling (effective from 13/12/2024) we can no longer sell, supply and deliver any of our goods to Northern Ireland.

 

International Shipping (Excluding All EU territories)

Currently, our website offers International shipments for all destinations (with the exception of EU countries). Unfortunately, due to GPSR ruling (effective from 13/12/2024) we can no longer sell, supply and deliver any of our goods to customers within the EU or Northern Ireland.

With the exception of fabrics, orders can be placed directly and purchased (in GBP£) via the website, with an automated shipping fee applied at check out. The delivery fee will depend on your set delivery address / country.

Please get in contact if you wish to purchase fabric by the metre and require an international delivery, or if you are having issues with completing your international order via our website.

* Any incorrect delivery address details given at point of purchase is the responsibility of the buyer and House of Amitié can not be held responsible for errors or mis-delivery due to this.

* Please note that for International shipments, any duties or taxes charged at customs are the responsibility of the buyer. 

* All prices quoted are in GBP. 

 

Packaging:

As a sustainable brand, House of Amitié makes every effort to keep our packaging to a minimum, using environmentally friendly packaging where possible, as well as reusing packaging into us.

Samples are sent using recycled eco friendly envelopes and all House of Amitié  stationary (sample note cards & comp slips etc) use recycled paper / card printed in the UK.

Our wallpapers are shipped to you in double walled carboard cartons to ensure your order is received in perfect condition. Our cartons are reusable / recyclable and the shrink film (used to cover the wallpaper rolls) is also recyclable.

Our fabrics are sent by the roll (measuring 160 cm length) to ensure your orders are kept in pristine condition for when you receive them. Due to the large dimensions of these packages, any fabric orders by the metre are required to be sent via courier.

Our Fabric Lampshades are sent in reusable / recyclable cartons, eco friendly filler packaging and biodegradable cello wrap. Unfortunately due to the delicacy of the lampshades they do require considerable packaging and also bubble wrap to ensure the lampshades arrive undamaged & in pristine condition. Although we do not condone the use of plastic bubble wrap we have yet to find a suitable alternative that protects the lampshades sufficiently.

Our Wallpaper Lampshades are also sent in reusable / recyclable cartons and wrapped in either recyclable cellophane wrap or tissue paper. Both can be reused or disposed of along with normal household recycled waste.

* Pls note our fabric rolls are currently delivered wrapped in a clear plastic sheet & then with an outer layer of protective thick black plastic to ensure that goods are fully protected from the elements when in transit. Unfortunately at this time (as with the lampshades and our 'Gold Book') we have not been able to source a non-plastic wrap alternative that is fit for purpose & suitable to safely transport fabric (by the metre) / lampshade / Gold Book orders. As a brand we strive to be a responsible retailer and look to continue to improve, review and research new sustainable packaging options as they emerge. We ask for any plastic packaging be re-used to make use of the packaging again.

When Placing Your Order(s):

Please ensure you check your order ahead of completing your purchase to ensure you're 100% happy with your purchase. We strongly recommend purchasing samples ahead of placing wallpapers by the roll / fabrics by the metre.

As stipulated, we do not accept returns due to the nature of every order being bespoke, produced on demand to the desired quantity (set by each customer). For further clarity on these terms please refer to our Returns Policy.

In addition to checking the items you have ordered, please ensure to enter the correct delivery address when you place your goods. House of Amitié cannot be held responsible for delays or any losses that occur due to incorrect address information given.

Returns:

House of Amitié only allows for returns if / when an item is faulty (for further detail of our Returns Policy please refer to our full Returns Terms, Conditions and Policies Section of our Website).